TERMS & CONDITIONS
TERMS & CONDITIONS AGREEMENT OF SALE
Welcome to the Skinstitut™ section of the LCA (“we/us/our”) website. As our valued customer (“you”) we ask you to take the time to read the following before you place your order.
These terms are to be read in conjunction with both the Laser Clinics Australia terms and conditions, and Privacy Policy. By using this website, you consent to the processing of information in accordance with the terms of our Privacy Policy.
PROMOTIONS AND DISCOUNT CODES
We will occasionally offer discounts on purchase of multiple Skinstitut™ products. In order to claim this discount, please enter the code during checkout within the ‘order summary’ page in the box marked ‘Discount Code’.
Only one discount code will work during checkout and cannot be used with any other offer. Discount codes are not applied to shipping costs. Discount codes cannot be applied after an order has been placed. We reserve the right to cease or pause any promotion at any time without notice.
Current promotions:
SAVE30 promo code: purchase any 3 products and save 30% (excludes single sheet masks, bundles, and devices, applicable on orders $135 and over)
ORDERING FROM THIS WEBSITE
All orders placed are subject to confirmation and acceptance by us.
To purchase Skinstitut™ products, you must either be at least 18 years of age or have obtained parental or guardian consent. At all times, you must provide accurate, true and correct information.
We do not allow or support resale or export of products purchased from this website. You agree when purchasing from this website that you are doing so for personal use only, and not for resale or export.
We reserve the right to make changes to these sites and these terms and conditions at any time without any prior notice and changes can be made effective immediately. You should check this page regularly to take notice of any changes we may have made to the Terms and Conditions of Sale.
Occasionally there may be information on the site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability.
You agree to pay the price allocated to the Skinstitut™ products. You must pay all amounts due, without set off or deduction. If we discover an error in the price of any goods which you have ordered, or require further verification or information from you, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and have already paid for the goods, you will receive a full refund to the credit card or Paypal account with which you made your original purchase.
AUSTRALIAN ORDERS
Shipping is free for all orders within Australia. All orders are subject to availability and are sent via courier and are fully trackable. You will receive a confirmation email with details of your order. It is suggested that you provide a delivery address where a person will be available to accept your delivery between 9am-5pm. You agree to provide the correct delivery address and hold us harmless from any error in this regard. Otherwise, your parcel will be re-directed to the nearest post office/depot for collection. We may also need to deliver in installments or through split orders if some products are not available at the time of purchasing.
PRICES & PAYMENT
All prices listed on the site are in Australian dollars and are inclusive of any Australian Goods and Services Tax (as applicable). The prices indicated may be changed at any time without advance notice. However, the products shall be charged at the rate in force when your order was validated.
Accepted payments include credit cards (Visa, Mastercard, American Express) and PayPal. Where you pay by credit card, you warrant that you have the necessary rights to use the credit card and that you are fully authorised to use it to pay for the order. We currently use Stripe and/or PayPal to ensure that your information is kept safe when you pay by credit card. You also warrant that this card gives access to sufficient funds corresponding to the amount of the order. Failing this, we reserve the right to cancel the sale accordingly.
We are under no obligation to ship any goods ordered until payment for those goods has been received.
USE OF PRODUCTS
Upon your purchase of the products, you agree to use the products only for their intended purpose and strictly in accordance with their instructions, precautions and guidelines. Any other use will cause you to assume full responsibility for any loss or damage arising out of their use.
You should always check the ingredients for products to avoid potential allergic reactions.
Not all products are suitable for all skins. If using prescription medications (oral or topical), pregnant, breastfeeding or suffering from a specific health condition, you should seek advice from an appropriate medical practitioner or therapist before adopting any new Skinstitut™ products or regime.
We give no warranty and make no representation, express or implied, as to the suitability, adequacy, or appropriateness of the products for you or the merchantability or fitness of the products for a particular purpose.
If any minor uses any product purchased through the site it should be only after the parent or legal guardian has discussed the product with the minor's doctor.
WARRANTY CLAIM
All goods sold by us come with a warranty to be free from any defects or faults. This warranty is not transferable.
Goods under warranty cover will be replaced or repaired by the manufacturer.
All warranties are voided if returned product is found in any way to be mishandled, modified, tampered, abused, physically damaged.
CONCLUSION OF TRANSACTION
The agreement for sale is concluded only when goods are handed over to the designated carrier.
DISCLAIMER
Due to changing market forces and other extenuating circumstances that affect product availability, and price stability we reserve the right to withdraw any product we advertise and change prices without notice.
Images displayed on this website should be regarded as illustrative and informational purposes only. The actual products may not be identical to the images.
SHIPPING AND RETURNS
WHERE DOES LCA SHIP?
LCA currently ships to Australia (Domestic)
HOW MUCH DOES SHIPPING COST?
Within Australia (Domestic) shipping is free.
HOW LONG DOES SHIPPING TAKE?
The below times are estimated delivery times only and both domestic and international orders can be subject to delays due to weather, customs clearances or other unforeseen circumstances. Please also refer to the Australia Post website for further updates on delivery timeframes.
During our peak sales and promotional activity periods some orders may take a little longer than expected to be picked, packed and shipped to you. If you have any concerns please contact our skinlcasales@laserclinics.com.au
WITHIN AUSTRALIA
Orders of Skinstitut™ products are delivered via Australia Post Standard within 3-5 days all Australian Metropolitan areas. Please allow an additional 1-2 days transit for regional areas. To ensure secure delivery, all parcels must be signed for upon receipt. If you don’t expect to be home during normal business hours, please choose a delivery address where someone will be available to sign for your parcel.
During our peak sales and promotional activity periods some orders may take a little longer than expected to be picked, packed and shipped to you. If you have any concerns over the shipping timeline please contact our customer care team.
TRACKING YOUR ORDER
Your order will be processed within 1-2 days at our warehouse. Our delivery partners Australia Post or DHL will collect your order and you will receive a confirmation email with a tracking number as soon as your package ships.
If you are unable to locate your tracking number, or if you have any questions about your shipped order please reach out to our customer care team at skinlcasales@laserclinics.com.au and we will assist you with your enquiry.
OTHER IMPORTANT INFORMATION
Discount and coupon codes do not apply to shipping costs.
We will not be liable for delayed or lost shipment.
We will not be liable for delays in delivery due to incorrect customer information provided during checkout, nor will we be liable in the event of an act, event or cause, either direct or indirect, that occurs which is beyond our reasonable control, for example, a strike.
You are responsible to have someone at the delivery address to sign for and accept the delivery. We will not be liable for any cost for re-delivery attempts. This cost will be passed on to you if the delivery address is unattended at the time of delivery, or if incorrect details are provided during the checkout process.
RETURNS & REFUNDS
We want you to be completely satisfied with your purchase and pride ourselves for developing products of the highest quality. We will be happy to offer you a replacement or refund if the product is faulty, received in error or differs dramatically from the description supplied by us.
Please note that we do not refund for change of mind, lack of expertise for use of product or differences in personal opinion. Unfortunately, we do not exchange colours for change of mind. We may accept returns for other reasons at our discretion.
If you would like to contact us please email skinlcasales@laserclinics.com.au. If a return is approved by our customer service team, returned goods can only be returned to us by post. You bear the costs associated with sending the returned goods back to us by post. All returned goods should be in original condition, unused and include all original packaging.
Goods purchased online cannot be returned in Laser Clinics Australia Clinics. Clinics cannot refund you for any Skinstitut™ goods you purchased online.
Shipping and handling costs are non-refundable. Any goods returned are your responsibility until they reach our warehouse. Please ensure you package your return to prevent any damage to the goods or boxes. We are not responsible for any goods that are returned to us in error. We recommend you use a postal service that insures you for the value of the goods you are returning.
Faulty items will undergo an inspection process by our product development team and you will be contacted within 48 hours with a resolution. If the goods are deemed faulty, we will replace or refund the product free of additional freight charges.
We do not take responsibility for the costs involved with returning faulty goods. However, if the goods are deemed faulty after assessment, postage costs will be refunded thereafter. Please include original postal receipt in return parcel.
If the item(s) received is not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the you of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.
If you are granted a refund we will refund the price paid by you for the goods (exclusive of the initial delivery charge) within thirty (30) days of receiving your original notification that you would like to return the goods.
Refunds will only be made to the original payment method (credit card or PayPal account) used for purchase.
Please note that we cannot accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund will be available, and you will be responsible for arranging redelivery within 14 days.
There will be no credit given on order price difference, due to price drops or promotions. Promotional codes cannot be applied after an order has been placed.